Find Duplicates no connecting

M.Lambert
M.Lambert Contributor
in General

Hi there, I am having problems making the duplicate stores connect to the server. I checked the server is running normally but when I am on the ads ui the connection is failing, can anyone help please?

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Best Answer

  • Henry Simms
    Henry Simms Administrator
    Answer ✓

    It would be useful to know what your Find Duplicates set-up is - The primary distinction is between "embedded" and "separate instance".

    If you check your license information in the Data Studio UI you'll see:

    Embedded

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    Separate

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    You can also check Settings > Workflow Steps > Find Duplicates, and see what settings you have there are working…

    image.png

    These setting should typically match these settings when creating a duplicate store. For embedded, the store server will default to Use Embedded Location

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    For a remote location, you will usually just need to leave the "path" part blank:

    image.png

Answers

  • M.Lambert
    M.Lambert Contributor

    Hey Henry,

    Thanks a lot for your help. This is how I see the license information.

    image.png image.png
  • Henry Simms
    Henry Simms Administrator

    In your case the connection isn't being successfully established between Data Studio and the separate find duplicates service. This could be for a few reasons, most commonly:

    • Find Dupes service not accessible (hostname or port is not correct, network firewall blocking connection etc).
    • Find Dupes services not started
    • SSL certificate issues: Data Studio does not trust Find Duplicates.

    The datastudio.log should give some information about the reason for the failed connection, so I would suggest checking there first. You many want to contact our support team for troubleshooting

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