Automation Email Trigger Works for Individuals, Not Distribution List(DL)

Sneha Muthukumar
Sneha Muthukumar Member
in Support

Hi Aperture team,

I’m currently using the Automation feature to trigger email notifications. Since our team uses a distribution list (DL) to keep the recipient list up to date, I tried adding the DL as the recipient. However, emails are not being triggered when using the DL, whereas they work fine when listing individual team members' email addresses.

Has anyone encountered this issue or found a workaround to enable notifications via DL?

Thanks in advance!

Comments

  • Mirjam Schuke
    Mirjam Schuke Administrator

    Hi Sneha,

    you should be able to use a distribution list email address as a recipient in the 'Send Email automation step' as long as it is a valid email address and your SMTP server is correctly configured. The system treats distribution lists just like any other email address. Maybe to check:

    • Make sure the distribution list is active and accessible from your SMTP server.
    • If using Microsoft 365 or Google Workspace, confirm that the list allows external senders if your SMTP is not internal.

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