Cloud licensing

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Uma
Uma Member
in Support

Hi team,

We have deployed ADS production server and when we tried to apply the cloud license, we are getting the below below error. We have applied the SSL certifications and still the cloud license is not working.

Error:

Unable to find a valid certificate. Please ensure the Java installation has all certificates required to access the license server.jakarta.ws.rs.ProcessingException: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target.

Could you please help us to fix this issue.

Regards

Uma

Comments

  • Tanj Jagpal
    Tanj Jagpal Administrator

    @Ian Hayden is this something you could advise on?

  • Ian Hayden
    Ian Hayden Experian Super Contributor

    Hi @Uma this is an issue with the Data Studio server being unable to securely reach the Cloud Licensing SaaS portal.

    It is usually because there is a firewall in the way in your network that only accepts secure TLS/SSL connections which require the corresponding public certificate to be added to the Data Studio server. This can be done through the Data Studio UI under Settings→Communication→Public Certificate (restart is required afterward).

    Please contact your networking team to request the certificate.

    If you have any problems, please get in touch with our support team who can advise you further.

    Best regards,

    Ian

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