Yodel increased first-time delivery rates by 5%

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Adel Houas
Adel Houas Experian Employee
in Case Studies

Yodel is one of the UK’s largest courier companies, delivering over 190 million parcels nationwide each year.

Yodel experienced unprecedented growth in demand during the Covid-19 pandemic, when the need for contactless delivery became critical. Using Experian’s Address Validation technology, Yodel were able to increase first-time delivery rates by 5%, improving on their offering in the face of significantly increased volumes.

CHALLENGE OVERVIEW

Ensuring that Yodel can deliver millions of parcels every week is essential.

To cope with increased demand triggered by lockdown, Yodel needed to reduce the time taken to deliver parcels, streamline route planning across their delivery network and eliminate any other barriers to successful delivery.

Having valid and complete addresses, combined with precise location insight, was deemed essential to accurately pinpoint delivery and collection points and ensure drivers can easily reach the right front door, first time and every time.

‘We needed a partner that truly understands our business, who we could work closely with, and has the tools to handle the high volumes of data that we are processing. Experian continues to be that partner for us.’

Ashraf Adil, Director of DevOps

SOLUTION OVERVIEW

Yodel is a long-standing partner of Experian, having trusted us to manage their address data quality for many years. The decision was made to leverage our flagship location dataset to meet their business objectives and deliver a better customer experience.

The company utilises Experian’s address validation and cleansing solutions and Location Complete dataset, which enable the company to complete comprehensive data quality checks and remediations across the channels where they capture postal addresses.

RESULTS

  • First-time delivery rates increased by 5%
  • Further streamlining of route planning and delivery processes
  • Reduction in operational inefficiencies

Read the full case study: https://www.experian.co.uk/blogs/latest-thinking/data-quality/learn-how-yodel-increased-first-time-delivery-rate-case-study/

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