Error attempting to delete match store

Shreya
Shreya Member
edited December 2023 in General

Hi,

In my project, we are using Experian Aperture Data Studio(2.10.10) to connect to a Remote Find Duplicate match store(3.8.15) over http.

The Find Duplicate step is configured with the 'Clear and re-establish store' checked as part of our requirements. Majority of the time ,the process runs end to end successfully, however sometimes we get error in the Find Duplicate step as below where deleting the match store fails

2023-05-26 03:47:44,947 ERROR c.e.d.m.MatchApiImpl [workpool-server-fixmem-executor-closer-862] Error attempting to delete match store:
com.experian.match.api.client.ApiException: {"matchStoreId":"Dupstore_Deduplication_RemoteVM","matchStoreLocation":"E:\ApertureDataStudio\data\experianmatch","state":"FAILED","progress":100.0,"message":"Find Duplicates step failed. java.util.concurrent.TimeoutException: Futures timed out after [120 seconds]","createTime":"2023-05-25T03:12:05.465109500","startTime":"2023-05-25T03:13:33.728723900","finishTime":"2023-05-26T03:47:45.139292"}

As a resolution, currently we are restarting the remote Find Duplicate services and manually clearing out the match store from Data studio to confirm that clearing the duplicate store is working as expected. This process albeit manual works for now.

Could someone let me know if there is a permanent fix for this issue? Or how to resolve this issue so that a manual intervention wont be required in future?

Answers

  • Josh Boxer
    Josh Boxer Administrator

    Hi Shreya

    Our dev team think this error is unexpected. If you run into it again could you please share your Find duplicates log file (and possibly also your Data Studio log file also). The easiest way to do this is to contact our Support team (who can also help you or your administrator to locate these files if needed) https://docs.experianaperture.io/more/contact-support/