We welcome you and your views in our community! We want to make this a positive, safe and vibrant place to discuss Aperture products and all things data quality. If you have a genuine technical support query or issue please don't post it here, but contact your local support team instead.
Here are the dos and the don'ts:
- ask questions – the community is here to help! Respect people's time by asking well-thought-out questions with a clear subject line and enough detail.
- answer questions. Your knowledge and expertise is what brings people back.
- keep your tone positive, your comments constructive and be patient with others (some of us are not as technical as others!).
- share tips and tricks that you’ve learned along the way.
- give praise where praise is due. Hit that Like button, and if a response answers your question, mark it as such.
- help to moderate the community yourself. We have filters and moderators, but your proactive reporting of inappropriate content will help keep this a spam and troll-free zone. Simply click 'Flag' under any post you don't think follows these guidelines.
- be yourself and only yourself. Be open about who you are, your affiliations and tastes. Keep one account only.
- report abuse if you come across it.
- share on social media. See something you like in our community? Feel free to tell others!
- help make the community better. If you have complaints, questions, concerns or just general feedback, let us know by commenting in the Forum feedback category.
- advertise. There are plenty of places on the internet to do that, this is not one of them. This includes job listings and other solicitations.
- troll or slam. We will simply delete your post. If you are a persistent offender, we will suspend or delete your profile.
- spam, or post the same stuff multiple times. Duplicate posts may be locked or deleted without notice.
- use all caps. We consider this shouting, and that’s not nice.
- hijack someone else’s post. Keep discussions on topic, and start a new discussion if you need to raise an unrelated question.
- pose as a member of Experian staff, unless you work for us.
- disclose any information that belongs to someone else, or may compromise their privacy.
- post anything you wouldn’t want your grandmother to see… you know what we mean!
- use offensive or inflammatory language.
- share personal or organizational information that shouldn’t be public - such as email address, phone number, website URLs, IP/MAC address, service request numbers etc.
- share sensitive or confidential material, including data, passwords, log files, script output, or other such material.
- post anything that might violate contractual agreements (copyright, trade secret or otherwise) or nondisclosure agreements to which you are a party.